Return & Refund Policy
Return & Refund Policy
At AuraHub Mart, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.
Returns
- You have 7 days from the date of delivery to request a return.
- The item must be unused, in its original packaging, and in the same condition as received.
- Items marked as non-returnable on the product page are not eligible for returns.
How to Initiate a Return
- Contact us at our contact page with your order number and reason for return.
- Our team will review your request within 2 business days.
- Once approved, we will share the return instructions.
Refunds
- Once we receive and inspect the returned item, we will notify you of the refund status.
- Approved refunds will be processed within 5-7 business days to your original payment method.
- For COD orders, refunds will be issued via bank transfer. Please provide your bank details when requesting a return.
Non-Returnable Items
- Items marked as final sale
- Used or damaged items (not due to our error)
- Items returned after 7 days of delivery
For any questions, please contact us.